Prince Hotel, Jaipur

We understand that plans can change. Please review our cancellation and refund policy below before making a reservation.

1. Cancellation Policy

Standard Cancellation:

• Cancellations made more than 48 hours before the check-in date will receive a full refund (minus any processing fees, if applicable).
• Cancellations made within 48 hours of the check-in date will be charged one night's room rate.
• No-shows (failure to arrive without cancellation) will be charged the full booking amount.

Non-Refundable Bookings:

• Special promotional rates or non-refundable bookings cannot be cancelled or modified.
• No refunds will be issued for early check-outs.
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2. Modification Policy

• Booking modifications (dates, room type, number of guests) are subject to availability.
• Modification requests must be made at least 48 hours before the original check-in date.
• Changes may result in price adjustments based on current rates.
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3. Group Bookings

• Group bookings (5+ rooms) have separate cancellation terms.
• Please contact us at contact@princehotels.in for group booking policies.
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4. Refund Process

Refund Timeline:

• Approved refunds will be processed within 7-10 business days.
• Refunds will be credited to the original payment method used during booking.

Processing Fees:

• Payment gateway charges (if any) are non-refundable.
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5. Force Majeure & Special Circumstances

In case of unforeseen circumstances such as:

• Natural disasters
• Medical emergencies (with valid documentation)
• Government-imposed travel restrictions

We will review cancellation requests on a case-by-case basis and may offer:

• Full or partial refunds
• Rebooking options for future dates
• Travel vouchers

Please contact us at contact@princehotels.in with supporting documentation.

6. Third-Party Bookings

If you booked through a third-party platform (e.g., travel websites, booking agents):

• Cancellations must be made through the same platform
• The cancellation policy of the third-party platform will apply
• Refunds will be processed according to their terms
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7. Prepaid & Advance Payment Bookings

• Advance payments are non-refundable unless cancellation is made within the specified timeframe.
• Partial prepayments may be forfeited based on the cancellation timeline.
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8. Contact for Cancellations

To cancel or modify your booking, please contact us:

Email: contact@princehotels.in
Phone:  +91 8852032755, 9001532755

Please include your booking confirmation number and full name in all correspondence.

9. Disputes

Any disputes regarding cancellations or refunds will be resolved in accordance with our Terms of Service and are subject to the jurisdiction of Jaipur, Rajasthan.

10. Policy Changes

Prince Hotel reserves the right to modify this Refund & Cancellation Policy at any time. Updated policies will be posted on our website with a revised effective date.